FAQ

 GENERAL

ACCOUNT

Ordering

SHIPPING

RETURNS/EXCHANGES

 

GENERAL:

Where is your office located?

We are located at 2010 E. 15th St., Los Angeles CA 90021.

 

Is your Los Angeles office open to the public?

Unfortunately, our Los Angeles corporate office is not open to the public.

 

Don’t See the Answer You Need? Click here for further support

 

 

 

ACCOUNT:

How do you create an account?

Creating an account is easy and free.  Simply click Sign In from any page of the website.  You will be directed to Steam where you will be promted to log in with your Steam account.  Once you log in, you will be redirected to valvestore.welovefine.com where you'll be asked to enter an email address to complete your sign in.  Enter an email you would like to associate your account with.  This will complete your account creation!  

 

Can I use alternative sign in methods other than Steam sign in?

No. Currently we only support Steam sign in.

 

Don’t See the Answer You Need? Click here for further support

 

 

 

ORDERING:

What payment methods do you accept? 

We accept Visa, Mastercard, Discover, American Express, and PayPal.

 

When will I be charged for my order?

For all credit card purchases, your card will be charged when your order ships.

Note: All PayPal orders are charged immediately after the order has been placed.

 

My order is not going through.  What should I do?

Check to see if all required fields have been filled out correctly.  Your billing address should be entered exactly as indicated on your credit card billing statement.  If you continue to experience difficulties please contact our support team immediately.

 

Can I split my order across multiple payment methods?

No. All orders must be completed with a single payment method.

 

Do I need to pay sales tax on my orders?

For all orders shipping to California and New York, state sales tax will be applied at the time of checkout.  

For all international orders, you are subject to additional Import/Duty Fees and/or VAT or other local taxes that are not reflected in the order.  Any such additional fees or taxes are the sole responsibility of the customer and may be charged at the time of delivery.

 

Why do I see multiple charges for the same amount?

One of your purchase attempts was declined. Typically, this means that the credit card billing address that you entered did not match the address registered with your bank.


Your credit card issuer may have authorized the purchase and placed a temporary hold on the funds. We will not accept funds from your bank for this purchase and the transaction was automatically canceled through the processor. As we distribute our products electronically, we do not accept transactions that are not a complete match with the Address Verification System (AVS).

 
 
 
 

SHIPPING:

What shipping methods are available?

We offer various shipping speeds using UPS and USPS.

 

Do you ship internationally?

We ship orders worldwide except to Malaysia, Indonesia, Singapore, Philippines, Burma, Syria and Sudan. All international orders are subject to additional Import/DutyFees and/or VAT or other local taxes that are not reflected in your order total. Any such additional fees or taxes are the sole responsibility of the customer and may be charged at time of delivery.

 

Can I ship to multiple addresses?

Currently, you can only enter one shipping address per order.

 

How do I get shipping updates?

You will receive a confirmation email that your order has shipped along with a tracking number. You may also check the status of your order online by logging into your account and selecting order history.

Note: If your order has not arrived within the estimated transit time, please do not hesitate to contact our support team.

 

Don’t See the Answer You Need? Click here for further support

 

 

RETURNS/EXCHANGES:

Information About Returns

WeLoveFine Return Policy

If you received your order and aren't totally in love with it, you are welcome to return it to our office within 30 days of the ship date for a refund less shipping (if applicable), to the original method of payment. The merchandise must be unworn/unused, and original packaging and invoice must be included. We'll send you an email as soon as your return has been received and processed. This may take 3 to 5 business days for the refund to post depending on the card issuing bank.

 

Return Instructions
We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:

WeLoveFine Returns
2010 E. 15th St.,
Los Angeles, CA 90021